My Business Google got a Bad Review
How do l remove a bad or fake google review?
In the world of digital marketing a bad Google business reviews, or fake google business review can be very damaging for a company’s reputation and online performance.
Google has policies in place which enable you to challenge and dispute inappropriate reviews left on your listing. This system lets you ‘flag’ a review that you are disputing. Now if your review is relevant to Google policies you can flag a review and Google will get back to you after they have assessed your review.
First of all, you should read through the Google policies for disputing a review. It discusses what review content is prohibited and restricted.
How to fix a bad or fake google review?
Sign into your google my business account and click on the 3 dots menu near the review. You will see an option to flag the review as inappropriate content.
What to do in case you have received a fake review and it cannot be removed.
Immediately respond to the fake review:
By responding to this fake review you allow your companies reputation to be cleared in front of other customers. Customers will see that you are aware of the review and your customers and that your business is serious about negative reviews and you are attempted to remedy their experience.
Here is an example of your response.
Hello ‘name of reviewer’
“ XYZ (your business) has no record of any business transaction corresponding to this account. We cannot verify the above occurrences and there we are unable to investigate this issue further. We take all customer satisfaction matters very seriously so we please request you contact us at ‘customer service department’ and company email address’ immediately so we can resolve this issue as soon as possible. “
More flags on a review turn attention to it being ‘fake’
If a review has a lot of flags, other people, we question the authority of the reviewer and the genuineness of what they wrote.
Google Communities Page
If all else fails you try and discuss your fake review on the google communities page. Here you will find other people that have also experienced similar issues with their Google business accounts. A google assistant may be able to investigate the review and have it removed.